Fuse Engineering

  • IT Service Desk Technician (CC)

    Job Locations US-MD-Annapolis Junction
    Job ID
    2017-1208
    Category
    Information Technology
  • Overview

     A TS/SCI Clearance and polygraph

     

      Daily duties include:

    • Performs entry-level IT administration and functions such as, user adds, moves and deletes, backup and restore, preventive maintenance, and upgrades
    • Provides initial assessment, research and resolution of basic incidents and requests regarding the use of application software products and infrastructure components
    • Addresses and resolves basic incidents and requests and logs all incidents and requests
    • Creates a positive client support experience and builds relationships through deep problem understanding, ensuring timely resolution

    Monitors systems and peripheral equipment, system processing, and eerror listings to maintain control of hardware and software malfunctions

    Responsibilities

    Additional skills that would help with position success:

     

    • A problem solver who, can get in, be given a project, and use an engineering implementation plan and make it work from cradle to grave
    • Has or is willing to gain some more diverse IT skills, including Linux, networking (CCNA would be awesome), and more
    • Customer focused
    • VTC scheduling/troubleshooting experience
    • Tier 1 support experience
    • JIRA/Remedy experience
    • Experience with Microsoft System Center Configuration Manager (SCCM)

     

     

     

    Qualifications

    A TS/SCI Clearance and polygraph

     

    Minimum two (2) years of experience as an IT Specialist

    Minimum of Bachelor’s Degree in Information Systems, Computer Science, Cybersecurity, Computer Engineering, or related discipline

    Minimum DOD 8140/DOD 8570 IAT Level I Certification

    Strong attention to detail and organizational skills. Excellent communications skills

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