Provide support for implementation, troubleshooting and maintenance of IT systems.
Manages the daily activities of configuration and operation of IT systems.
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Provide assistance to users in accessing and using IT systems.
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
Provide support for the escalation and communication of status to agency management and internal customers.
Optimize system operations and resource utilization, and perform system capacity analysis and planning.
-5 years of relevant experience
-1 year in Enterprise IT projects
A TS/SCI security clearance with polygraph.