Fuse Engineering

Junior Help Desk

Job ID
Information Technology


To serve as desktop technician responsible for deployment and technical desktop solutions to PC, laptop, and peripheral end-users, to assist remote workers with technology needs, to provide audiovisual support during onsite meetings, and to recommend innovative Information Systems best practices as envisaged by the Society’s Strategic Plan and goals of the department



  • Collaborate with Help Desk staff for desktop deployment services
  • Diagnose and resolve PC and laptop configuration, network connectivity, printer, mobile and VOIP telephones, and wireless device issues
  • Create desktop benchmarks
  • Monitor and manage Help Desk ticket system
  • Coordinate IT software inventory and IT Asset Management
  • Conduct IT orientation sessions for new employees


1+ years of experience


No clearance required. Must be a US Citizen


Zyedge, a Fuse Engineering company, is searching for a System Support Manager to lead our quickly growing Northern Virginia managed services team based in Reston.  We need you to be an important piece of our puzzle!


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