The Systems Support Manager is responsible for managing the systems support team and
service delivery. This person will be responsible for ensuring the health of our end users IT
assets and their consistent availability and uptime. Projects, mentoring, and trouble tickets
may also be required. This is a strong customer service/technical position that requires an
individual with patient yet a steadfast approach to solving problems.
Personnel Development (conduct monthly meetings, set objectives, document
appraisals, conduct salary administration, monitor performance, take disciplinary
action as necessary).
Understand and deliver established service level agreements
Assist other team members with escalated support requests as necessary, either by
coaching the team member or by assuming responsibility for the request.
Actively recommend ways to improve support services
Work to ensure that customer satisfaction is always our highest priority
Ensure all customer issues are expediently addressed, resolved, and documented
with ticket notes.
Build a trusted team of go getters
Execute highend projects
Manage the day-to- day operations of the Systems Support Team including setting
priorities, assigning resources, and ensuring goals are achieved
Experience with web servers (IIS/Apache), SSL certificates, FTP, DNS
Experience with Microsoft Server 2003 – 2012 and Windows XP – 10
Basic understand of networking
Experience with server hardware
Virtual Machine experience (VMware ESXi, VDI, Hyper-V, Azure, AWS)
Microsoft Azure/Office 365 Experience
Amazon AWS Experience
6+ years of experience
No clearance required. Must be a US Citizen
Zyedge, a Fuse Engineering company, is searching for a System Support Manager to lead our quickly growing Northern Virginia managed services team based in Reston. We need you to be an important piece of our puzzle!