Fuse Engineering

Systems Support Manager

US-VA
Job ID
2017-1359
Category
Information Technology

Overview

The Systems Support Manager is responsible for managing the systems support team and

service delivery. This person will be responsible for ensuring the health of our end users IT

assets and their consistent availability and uptime. Projects, mentoring, and trouble tickets

may also be required. This is a strong customer service/technical position that requires an

individual with patient yet a steadfast approach to solving problems.

Responsibilities

  Personnel Development (conduct monthly meetings, set objectives, document

appraisals, conduct salary administration, monitor performance, take disciplinary

action as necessary).

 Understand and deliver established service level agreements

 Assist other team members with escalated support requests as necessary, either by

coaching the team member or by assuming responsibility for the request.

 Actively recommend ways to improve support services

 Work to ensure that customer satisfaction is always our highest priority

 Ensure all customer issues are expediently addressed, resolved, and documented

with ticket notes.

 Build a trusted team of go getters

 Execute highend projects

 Manage the day-to- day operations of the Systems Support Team including setting

priorities, assigning resources, and ensuring goals are achieved

 Experience with web servers (IIS/Apache), SSL certificates, FTP, DNS

 Experience with Microsoft Server 2003 – 2012 and Windows XP – 10

 MCSE Desired

 Basic understand of networking

 Experience with server hardware

 Virtual Machine experience (VMware ESXi, VDI, Hyper-V, Azure, AWS)

 

         Microsoft Azure/Office 365 Experience

         Amazon AWS Experience

         SAN Experience

Qualifications

6+ years of experience

No clearance required. Must be a US Citizen

 

Zyedge, a Fuse Engineering company, is searching for a System Support Manager to lead our quickly growing Northern Virginia managed services team based in Reston.  We need you to be an important piece of our puzzle!

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