Looking for candidate to provide support for implementation, troubleshooting, and maintenance of IT systems. Experience building, patching and maintaining servers both physical and virtual. An understanding of Cloud Infrastructure Services or Infrastructure as a Service (IaaS) is necessary
JOB RESPONSIBILITIES & QUALIFICATIONS:
-Provide system support services for Windows Virtual Machines (VM's) and images (scripting, image maintenance, system configuration and automation)
-Establish automated workflows through PowerShell scripting and Task Sequence for creating and deploying cloud images.
-Ensure Windows VMs and images are reporting to corporate tools (SCCM, ePO, etc)
-Ensure systems are kept in required configuration profile, including: patch maintenance, changes as required by evolvement of production environments, updating software and software configurations
-Maintain up to date system documentation for all responsible systems
-Troubleshoot Windows systems identifying hardware, software and procedural issues.
-Respond to internal trouble ticket system requests:
-Respond promptly and courteously to requests for assistance, take ownership and ensure resolution of tickets in a timely manner.
-Determine the nature of the problem being reported
-Initiate the action necessary to resolve the problem
-Document all communication to and from customers
-Ensure follow-up on outstanding service issues
-Implement plans for deploying new services in a highly available and automated environment
-Be a proactive member of team looking for improvements in technologies and efficiencies
-Assume other duties/projects as they arise and be responsive to the needs of the department
-Provide weekly status report on activities completed in the last week and current projects.
-Experience with Windows systems in the areas of system administration troubleshooting, integration, shell scripting, and development. This includes Task Squence, SCCM, ePO, PoweShell scripting and configuring/maintaining DNS
-Experience with VMWare and supporting a virtual infrastructure
-Experience with Cloud infrastructure Services or Infrastructure as a Service (IaaS)
-Experience with configuration management and development environments such as: git, subversion, or Jenkins
-Experience with ticketing systems such as JIRA
-Experience with monitoring tools such as Nagios
A TS/SCI security clearance with polygraph.
9 years experience
OR a bachelor's degree and 5 years experience