Fuse Engineering

  • Help Desk/Support Specialist (EVR)

    Job Locations US-VA
    Job ID
    2018-1559
    Category
    Information Technology
  • Overview

    • Escalates unresolved problem/issues/requests to the proper tier 2 and 3 support team
    • Troubleshooting basic end user issues on various software applications, hardware, network and provide basic desktop support
    • Work with small team of Serivce Desk Analyst to meet customer's service level targets
    • Respond to questions from all emails and callers
    • Walk the customer through the problem-solving process
    • Become familiar with helpdesk policies and services and follow standard Service Desk operating procedures 
    • Accurately log all Service Desk tickets using the defined tracking software
    • Follow-up and update customer status and information
    • Professional phone presnce and ability to interact with senior management

    Qualifications

    A TS/SCI security clearance with polygraph.

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