.• Associate Degree or Bachelor's degree in Computer Science, System Engineering or related field
• 1-2 years directly related work experience in a technical help desk position supporting Windows XP, Microsoft Office 2003 or later, Internet Explorer, and business applications used within a business environment
• Knowledge of multiple desktop programs, configuration and debugging techniques
• Detailed oriented as well as excellent oral and written communication skills
• Sound problem resolution, judgment, and decision-making
• Knowledge of TCP/IP and general networking issues
• Experience providing superior customer service and support
• Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure
• Experience with virus scanning services; Desktop, stand-alone and laptop computing services
• Experience with servers, printers and peripheral services
• Experience with Data transfer services
• Knowledge of ticket tracking, closing, and escalating issues; assisting in installing peripheral IT items and Access administration
• Strong interpersonal and organization skills, successful in working both independently and in a team environment
• Strong troubleshooting skills
• CMA/DMA/MCSA desired
• Experience excellent listening and writing skills
Desired Skills
• O&M experience
• Able to work independently; and manage multiple task assignments
• Exemplary verbal and written communication skills
• Demonstrated ability to describe how to use an application, system, etc.

A TS/SCI security clearance with polygraph.