Fuse Engineering

  • Customer Services Information Technology Officer (EVR)

    Job Locations US-VA
    Job ID
    2018-1570
    Category
    Information Technology
  • Overview

    .• Associate Degree or Bachelor's degree in Computer Science, System Engineering or related field
    • 1-2 years directly related work experience in a technical help desk position supporting Windows XP, Microsoft Office 2003 or later, Internet Explorer, and business applications used within a business environment
    • Knowledge of multiple desktop programs, configuration and debugging techniques
    • Detailed oriented as well as excellent oral and written communication skills
    • Sound problem resolution, judgment, and decision-making
    • Knowledge of TCP/IP and general networking issues
    • Experience providing superior customer service and support
    • Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure
    • Experience with virus scanning services; Desktop, stand-alone and laptop computing services
    • Experience with servers, printers and peripheral services
    • Experience with Data transfer services
    • Knowledge of ticket tracking, closing, and escalating issues; assisting in installing peripheral IT items and Access administration
    • Strong interpersonal and organization skills, successful in working both independently and in a team environment
    • Strong troubleshooting skills
    • CMA/DMA/MCSA desired
    • Experience excellent listening and writing skills
    Desired Skills
    • O&M experience
    • Able to work independently; and manage multiple task assignments
    • Exemplary verbal and written communication skills
    • Demonstrated ability to describe how to use an application, system, etc.

    Qualifications

    A TS/SCI security clearance with polygraph.

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