This includes desktop, server, network, telephony and cloud based services. In the circumstances where a service outage does occur it is the candidates role to ensure service is restored as fast as possible. This is accomplished by coordinating with multiple teams to includ ehigh level briefings to client leadership. The coordination combine with an intricate knowledge of the entire technology infratstructure allows for an extremely high success rate. This role requires high level, time sensitive, decision making, while supporting a high profile large Government client. Once service restoral is accomplished, root cause analysis is completed, to ensure similar outages do not re-occur.
Experience in ticket management system (Remedy) and Unix is a plus but not required.
BS or equivalent + 2 years related experience
HDI problem management certifications
ITIL V3 certified
Candidate must be a team player and have the ability to adapt in a dynamic, fast-paced environment
Must be able to multi-task
Must possess good communication and custoer service skills.
TS/SCI clearance with Poly