** Must be able to complete day shift training Mon-Fri 7am-3pm for their first 1 to 3 months on contract.
Candidate responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web-or-email submitted requests. Logs and tracks inquiries using service request management database, and maintains history records and related documentation. Promptly categroizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.
TS/SCI clearance with Full Scope Poly
Must meet contract level requirements for appropriate position. In addition, 2 years of experience with background in Microsoft Office applications to include Outlook, Word, and Excel is preferred. Experience in ticket management system like Remedy is a plus. Unix experience is not required, but is a plus.